FAQ
Section 1: Compatibility & Fitment
How do I know if an accessory will fit my car?
We group our products into specific collections based on vehicle makes and models. Simply navigate to your car's specific collection to see mods designed for your interior. If you are unsure, please check your vehicle manual or contact us at support@cabinmods.co.uk before purchasing.
What if I order a part and it doesn't fit?
If an item doesn't fit the vehicle specified in our product description, contact us immediately. Please include your Vehicle Make, Model, and Year, along with photos of the issue, and we will arrange a resolution or return.
Section 2: Shipping & Delivery (UK)
How much does shipping cost?
We offer Free Shipping on all orders across the UK. There are no hidden delivery fees at checkout.
Where do you ship from and how long does it take?
To offer the best prices, most products ship directly from our specialist manufacturing partners in China.
Processing: 1–3 business days.
Delivery: Most orders arrive within 10 business days, though customs processing can occasionally add a short delay.
On selected products we also offer an Economy delivery option at a reduced price, fulfilled by an alternative supplier with an estimated delivery time of 4–5 weeks. Where available, this is clearly shown when choosing your options, and the estimate applies in place of the standard timeframe above.
Will I have to pay customs, duties, or VAT?
Your order ships from our manufacturing partners in China via tracked courier. CabinMods is a trading name of Pimlytics Ltd, which is not currently VAT registered, so no VAT is added at checkout - the price you see is the total price for the goods. For most UK orders there's nothing further to pay on delivery. Occasionally a courier may apply an import VAT or handling charge on a parcel entering the UK; where that happens it's the recipient's responsibility, so if you're asked for an unexpected charge, please contact us at support@cabinmods.co.uk before paying and we'll help.
How do I track my order?
You will receive a Shipment Confirmation email with a tracking number within 24–48 hours of your order being shipped. You can track your parcel directly on our website or via the link in your email.
Section 3: Returns & Refunds
What is your return policy?
We offer a 30-day return guarantee. You have 30 days after receiving your item to request a return. Please note that items must be unfitted, unused, and in their original packaging to be eligible.
Where do I send my return?
Unlike many international shops, all our returns are handled locally at our UK Returns Centre in Leeds. You do not need to ship items back to China. Please email support@cabinmods.co.uk to receive your Return Authorisation Number before sending your package.
Who pays for return shipping?
Change of Mind / Wrong Part Ordered: The customer is responsible for return shipping costs.
Faulty or Damaged Items: We will provide a pre-paid return label or refund your postage costs.
Section 4: Product Condition & Issues
Can I "test fit" an item and then return it?
Because automotive accessories (like dash wraps or console covers) are easily scratched or marked during installation, we cannot accept returns for items that show signs of "trial fitting" (e.g., grease marks, adhesive residue, or bolt scratches). Items must be in "as new" condition.
What should I do if my item arrives damaged?
Please inspect your order upon arrival. If it is damaged, save all packaging and contact support@cabinmods.co.uk with photos of the damage so we can arrange a replacement or refund immediately.